Privacy Policy
This policy explains what Octenda Inc ("we", "us") collects when you play Go Pookie Go! (the "Game"), why, who we share it with, and the choices you have. In short: we collect only what the Game needs to run, to keep it fair, to take payments through Apple, and to show optional ads. We do not sell your personal information.
1. Who we are
Octenda Inc, c/o Arthwave Technologies Pvt. Ltd., Bangalore, India. Contact: support@octenda.com.
2. What we collect
| Data | Details | Why |
|---|---|---|
| Account identifiers | A random player ID and a random device/installation ID created by the Game; session information. If you choose "Sign in with Apple" we receive Apple's identifier for you (we do not ask for your email address or name). | To run your account, restore it on a new device, and keep your session secure. |
| Game data | Your progress, items, currencies, settings and the results of the battles you play. | To provide the Game. Results are checked on our servers to keep play fair. |
| Purchases | Apple's transaction identifiers, the product bought and its status (including refunds). We never receive your card or payment details; Apple handles payment. | To deliver what you bought, restore purchases, and handle refunds. |
| Name, avatar and chat | The player name and avatar you choose, and messages you send in world chat. Your name, avatar, rank and country may appear on leaderboards and in multiplayer features. | To provide social features, moderation and safety. |
| Approximate location | Your country, worked out from your network connection when you connect. We do not store your IP address in the Game's database. | Country leaderboards and rewards. |
| Device and diagnostics | App version and build, platform, time zone offset, connection and session activity, and integrity signals (for example Apple App Attest results) used to detect cheating and tampering. | Security, anti-cheat, fraud prevention and fixing problems. |
| Advertising | If you watch optional rewarded ads, Google AdMob processes ad-related data on our behalf and as its own controller, which may include your device's advertising identifier if you allow tracking, and ad interaction data. We also receive an Apple Search Ads attribution token, which tells us which campaign led to an install; it does not identify you. | To show ads you ask for and to measure our own advertising. |
The Game does not use push-notification tokens: reminders are scheduled on your device (local notifications) and you control them in iOS Settings.
3. How we use information
- To provide, maintain and improve the Game and your account.
- To process purchases and refunds and to prevent fraud.
- To detect cheating, abuse and security problems, and to moderate chat.
- To show rewarded ads and measure our advertising.
- To respond to your requests and to meet legal obligations.
Where privacy law requires a legal basis, we rely on performing our contract with you (running the Game), our legitimate interests (security, fairness, improving the Game), your consent (for example tracking permission for ads, where you give it), and legal obligations.
4. Who we share it with
- Apple – payments, Sign in with Apple, App Attest device integrity and Search Ads attribution, under Apple's own terms and privacy policy.
- Google AdMob – delivers and measures rewarded ads. Where required, you are asked for consent first, and on iOS you control tracking in Settings > Privacy & Security > Tracking.
- Amazon Web Services – hosts our servers and database in the United States. Cloudflare – provides our domain name service.
- Other players – your chosen name, avatar, chat messages, rank and country are visible to other players as described above.
- Authorities and advisers – when the law requires it, or to protect rights, safety and the Game.
We do not sell your personal information. We do not use your data for third-party advertising other than the ads provider above.
5. How long we keep it
- Account and game data: while your account is active, until you delete it.
- World chat messages: about 7 days, then they are removed. Reports about messages may be kept longer for safety.
- Gameplay activity records: about 6 months.
- Purchase and refund records: kept in an anonymised form after account deletion for as long as tax, accounting and chargeback rules require.
- Server logs: up to 14 days. Database backups: up to 7 days.
6. Your choices and rights
- Delete your account: in the Game, open Settings > Account > Delete account. This removes your game account and linked sign-in, and revokes the Apple sign-in token.
- Access, correction, deletion, portability, objection: email support@octenda.com from the contact you use with us and we will respond within the time the law allows. If you are in the EU/UK you may also complain to your data-protection authority.
- India: under India's Digital Personal Data Protection Act, 2023 you may have the right to information about your data, to correction and erasure, to grievance redressal, and to nominate someone to exercise your rights. Use the contact below; if we cannot resolve your complaint you may approach the Data Protection Board of India.
- California and other US states: you may ask what personal information we hold, ask us to delete or correct it, and opt out of "sale" or "sharing" for advertising. We do not sell personal information and we will not discriminate against you for using these rights.
- Ads and tracking: you can decline tracking when asked, change it later in iOS Settings, or simply not watch rewarded ads (they are optional).
- Notifications: turn them off in iOS Settings > Notifications.
7. Children
The Game is intended for people aged 13 and over and is not directed at children under 13. If you are under 18, please use the Game only with the permission of a parent or guardian. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, email us and we will delete it.
8. Security
We use encryption in transit, encryption at rest for our databases, access controls and monitoring. No system is perfectly secure, so we cannot guarantee absolute security.
9. International transfers
Our servers are in the United States, and our team in India may access the data to operate the Game. If you use the Game from elsewhere, your information is transferred to and processed in the United States and India.
10. Changes to this policy
We may update this policy. We will change the date at the top and, for significant changes, tell you in the Game.
11. Contact and grievances
Grievance Officer / data protection contact: Piyush Nair, at support@octenda.com. We acknowledge complaints promptly and aim to resolve them within 30 days.
Octenda Inc, c/o Arthwave Technologies Pvt. Ltd., Bangalore, India · support@octenda.com